‘Friction’ is seen as something to avoid in technology—it slows us down, creates hurdles, and disrupts seamless experiences. However, when thoughtfully designed, friction can serve as a benefit, particularly in promoting positive habits or managing negative ones. Rather than being a barrier, friction can act as a subtle guide or reminder, nudging users toward more mindful behaviours or preventing harmful patterns.

Consider a physical product that incorporates artificial intelligence to introduce "invisible friction" at key moments. A wearable device might detect when someone is excessively scrolling on their phone and gently vibrate to prompt a pause. A desktop tool could introduce a slight delay before opening certain applications, encouraging users to reconsider their choices or take a moment to reflect. Similarly, a Chrome plug-in might dim the screen when a user spends too long on social media, creating a break in the flow to reduce compulsive browsing. Everyday objects, such as a smart water bottle, could encourage proper hydration habits or prevent overconsumption of sugary drinks.

The idea of friction was explored during this one-week class that provided students with time and space to reflect on how artificial intelligence could positively influence daily life. Students considered ways AI might enhance self-awareness, create healthier routines, or support well-being by subtly shaping interactions with technology. By introducing thoughtful friction into the design of AI-driven tools, they reimagined how technology can foster more intentional and beneficial habits rather than simply maximising efficiency or engagement.

Ultimately, friction, when used intentionally, becomes a tool for empowerment. It shifts the focus from seamless consumption to deliberate action, offering users opportunities to pause, reflect, and make choices that align with their goals and values.