Chris is currently Director of User Experience and Product Inclusion at United Healthcare, where he works with multidisciplinary teams to develop new healthcare services for people covered by state and federal health insurance programmes. He has extensive cross-sector, international and domestic experience and has contributed to award-winning work in public health, education, transportation, and justice system spaces. His approach blends service design, real-world testing and change management practises to steward initiatives through implementation and refine the underlying technical or regulatory infrastructure. Chris has refined his approach to design-led systems change through his experiences consulting state and federal US Government agencies on digital modernisation efforts, building a decentralised clinical trials platform that enables better science, developing public health programmes with the Ethiopian Ministry of Health, and piloting workforce development programmes across the California Bay Area. Chris holds a Master of Science in Design Research from Arizona State University and a Bachelors of Science in Industrial Design from Ohio State University.