A Future for Emergency Services

In 2017 emergency services are under pressure in congested cities. Whilst this may be a challenge for all cities, in this instance we have chosen to focus on the progressive city of Seoul.

We invite you to travel with us to the year 2024 where we will introduce you to our underground, high speed, emergency transportation network (“Ambuloop”), the first of its kind in the world.

In the call centre, the emergency operator’s navigates information across three screens. When someone makes a 119 call, The operator asks them for the casualty’s name and social insurance number;  from these two key pieces of information, the operator can then pull up their medical history on the first screenOn the second screen the operator takes their surface address and map the quickest route through our underground network. The third and final screen is where the operator assigns a paramedic and an Ambuloop capsule to the case.

At the centre of this transportation technology is an AI assistant called Haechi, which makes the decision of how to organise audio instructions for a paramedic. These instructions are communicated to the paramedic via a wireless ear piece, at very specific points in the paramedic’s journey to the casualty. Haechi gives the exact information a paramedic needs at any given point in time.

Inside the Ambuloop capsule, we have chosen to focus on two key aspects of the intelligent interior:

1. The Responsive Storage consists of sensors inside the containers that track key equipment and medical supplies. When the container is fully stocked – it glows a very soft green; when it will needs to be restocked soon – it glows a gentle orange and when it is empty or needs examination – it glows a subtle red. The hue of the lights has been carefully designed so that they don’t add stress to the environment.

2. The TLC (Tender Loving Care) Gateway both captures the paramedic’s ID when they enter the Ambuloop capsule and scans for stress signals when they return from an event. This is to ensure the paramedic is fit for duty and doesn’t risk their own health.