Service Design Sprint

Learn how to efficiently present concept directions through various different iterative processes in order to validate parts of the concept. Gain skills in research techniques, low-fidelity prototypes and concept validation.

Workshop Dates: July 10 – 14, 2017

strategic, digital, physical


“Do not seek praise. Seek criticism.” –Paul Arden

Design sprints are a framework for teams of any size to solve and test design problems in 2-5 days where practicality meets theory. The main framework will be around understanding the problem, defining the opportunity areas, how might we explore as many ideas as possible, prototyping in the best form possible around the part of the concept you need to test, validate through rapid experience prototype and learn from your results, and most importantly having FUN!!!

Rapid experience prototyping is the process that enables you to quickly iterate and communicate aspects of your concept to various stakeholders (colleagues, clients, developers), in order to gain valuable feedback as early as possible so you can move on to concept validation. This can take many forms, and over the week we will be exploring different ways and fidelities of how to use this within a service design brief.

Starting with an over arching main theme, the first day will be around understanding the problem and supplying a toolbox of methods to be implemented each day, then you will break into short design sprints that will end with a presentation of each learnings from the rapid experience prototyping and a reflection to bring forward into the next day.

Learning expectations:
Participants will:

      Learn how to implement different service design tools in different contexts.
      Use various research techniques to get a more in-depth understanding of the context
      Formulate your analysis into design challenges and facilitate a free brainstorm
      Transition ideas into concepts using user scenarios
      Improve teamwork
      Improve communication of concepts
      Employ rapid experience prototyping methods through scenarios (not features) and their affordances
    Document and communicate the design process


Alix Gillet-Kirt
Leila Byron