Hatch

Hatch is a platform for climate refugees that unifies access to all their available opportunities from private companies, NGOs, and government organisations. Hatch supplies climate immigrants with personalised services, providing what they need, tailored to them as individuals and their unique situations.

How it works

Once a newcomer sets up a profile on the app, a chatbot equipped with A.I. will figure out the specific needs of the user. Based on their input, Hatch will match the user with a selected network of organisations, providing programs and services for integration, volunteering, and employment. Organisations then reach out to newcomers through the app, turning a once-complicated process into a friendly and personal experience. Also, Hatch hand-delivers a customised welcome kitequipped with hand-picked items that suit their needs and interests. The items in the box are donated from brand partners.

Background

By 2050 about 250 million people will be permanently displaced because of increased risks to their livelihoods due to the direct effect of climate change (droughts, rising sea levels, desertification, etc.), or rather the amplifying effects of climate change on conflict and violence.

How can we guide newly arrived immigrants through the multiple and scattered opportunities in a way that acknowledges their individual needs, and helps to ease the transition?

Research

The team made 360-degree research to find insights and an opportunity area:

  • In-depth interviews with people who experienced huge natural disasters (Hurricane Sandy, Hurricane Maria, and Santa Rosa Fires);
  • In-depth interviews with the organisations that work with immigrants and refugees (DFUNK, KVINFO, Sjakket, Global Hagen Cafe, and AHHA!);
  • Intercept interviews with refugees and newcomers at International House, Nørrebro Library, and Trampoline House.

To prototype different touch points of the service, the app and the welcome box were created. Co-creation sessions were conducted to simulate the experience and get feedback from the user and the partner organisation. Further iterations were made to tailor the service and its touch points.