Designing a Live Service

Tuesday, 17th Oct 2017


Qualitative & Quantitative Investigations

As part of the LEO Innovation Lab’s cutting edge approach to skin care, CIID helped design a service to improve the everyday life of people with a skin condition. We partnered together to evaluate and refine the concept Klikkit, a Bluetooth button to help people with skin disease control their treatment.

Over a six-week trial, we launched a very early prototype and ran a shoe-string service. Collaborating closely with the LEO Innovation Lab and people using the service, we combined both quantitative and qualitative data to test, experiment, and iterate the concept. It was an incredible opportunity to apply the power of combining these types of data during an early prototype.

Klikkit and managing skin conditions

Experimentation is a key factor in managing skin conditions. Sufferers from eczema or psoriasis will often take a trial & error approach to their treatment, trying numerous creams, ointments, and routines. They move to a new treatment when one starts losing its efficacy, and decrease usage of a product due to concerns about side effects. Throughout all of this, sufferers balance lifestyle choices like diet and exercise with environmental factors such as weather or allergies.

Amidst this experimentation, dermatologists are concerned about adherence. They rarely understand the complete routine their patients go through and they doubt that patients stick to prescribed medication plans. This can lead to friction as patients try to get the best help to treat their individual cases.

Klikkit is a service to help people with skin disease navigate this experimentation and control their treatment. It is a Bluetooth button that can be put on any product (creams, prescriptions, vitamins, etc.) or used to represent any activity (exercise, light therapy, etc.). People can press the button each time they use a certain treatment and then track their treatment data over time. They can also use the service to receive reminders or share information with their dermatologist.

Read the full article By Francesca Desmarais